Previous incidents

August 2023
No incidents reported
July 2023
Jul 27, 2023
1 incident

Klu web app temporarily unavailable

Resolved Jul 27 at 10:15am HDT

An exceptionally large Context Library prevented some users from reaching the web app for a 3 minutes. No other services impacted. This issue is now resolved.

Jul 18, 2023
1 incident

AWS Service Disruption

Resolved Jul 18 at 10:47am HDT

AWS Service Disruption – Klu uses AWS CloudFront and Regional Cache for the Klu web-based application. This disruption made the unavailable for some customers. API services were not impacted during this time.

From AWS

10:26 AM PDT Between 9:37 AM and 10:13 AM PDT, we experienced elevated error rates for request serviced by the CloudFront Origin Shield and Regional Edge Cache in the US-EAST-1 region. The issue has been resolved and service is operating normally.

Jul 10, 2023
1 incident

Klu web app temporarily unavailable

Resolved Jul 10 at 06:50am HDT

A large context request (900k documents) made the Klu web app unavailable for some users for 3 minutes. The incident is now resolved and the team is building capabilities to handle future requests with service impacts.

June 2023
Jun 13, 2023
1 incident

Vercel / AWS Service Disruption


Resolved Jun 13 at 06:55pm HDT

AWS issues resolved and Vercel is now operating normally.

1 previous update